Shipping policy
Shipping Policy - Order Processing
All orders are processed within 2-3 business days of receipt. Please note that processing time is separate from delivery time and begins only after payment confirmation.
Shipping from Our Warehouse
Orders shipped from our primary warehouse located at 5904 Warner Avenue, Unit #510, Huntington Beach, California 92649, United States follow these shipping timelines and rates:
United States Domestic Shipping
Economy Shipping (5-8 business days)
Free for orders $75.00 and above
$9.90 for orders below $75.00
Standard Shipping (3-4 business days): $14.90
Custom-Manufactured Products
Some products in our catalog are custom-manufactured through our production partners. These items may have different shipping rates and delivery timelines than products shipped directly from our warehouse.
United States
Economy Shipping (5-8 business days)
Free for orders $75.00 and above
$4.96-$8.89 depending on product specifications
Standard Shipping: $5.78-$8.89 depending on product specifications
Fast Shipping: $11.28-$16.76 depending on product specifications
Express Shipping: $29.17-$35.57 depending on product specifications
International Shipping
We are pleased to offer international shipping to the following destinations:
United Kingdom
Standard Shipping: $3.97-$6.30
Fast Shipping: $6.07-$9.49
Express Shipping: $10.32-$14.25
European Union
France
Standard Shipping: $5.22-$7.77
Fast Shipping: $6.54-$9.97
Express Shipping: $24.32-$27.98
Germany
Standard Shipping: $4.99-$7.68
Fast Shipping: $6.21-$9.86
Express Shipping: $24.32-$27.98
Italy
Standard Shipping: $5.39-$8.22
Fast Shipping: $7.17-$10.60
Express Shipping: $24.32-$27.98
Other Countries
Canada
Standard Shipping: $6.21-$9.86
Express Shipping: $33.46-$41.68
Australia
Standard Shipping: $5.93-$9.12
Rest of World (Austria, Belgium, Czechia, and other eligible countries)
Standard Shipping: $10.92-$22.15
Delivery Times and Accuracy
Please note that the delivery times mentioned above are estimates and begin after the order processing period (2-3 business days). Actual delivery times may vary based on destination, customs clearance for international orders, and other factors beyond our control.
As stated in Section 11 of our Terms of Service, occasionally there may be information on our site that contains inaccuracies regarding product shipping charges, transit times, and availability. We reserve the right to correct any errors or inaccuracies, and to change or update information at any time without prior notice.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information. You can monitor your shipment's progress using the provided tracking number through our website or the carrier's tracking portal.
International Orders and Customs
International customers are responsible for any customs fees, taxes, or duties that may be imposed by their country's regulations. These fees are collected at the time of delivery and are not included in our shipping rates.
In accordance with Section 5 of our Terms of Service, we reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
Lost or Damaged Packages
If your package appears to be lost or damaged during transit, please contact our customer service team at DustyBuildingCo@Gmail.com within 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
As stated in our return policy, please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Address Changes and Order Information
Once an order has been placed, we cannot guarantee that changes to the shipping address can be accommodated. Please ensure your shipping information is accurate at checkout.
In accordance with Section 6 of our Terms of Service, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Relationship to Return Policy
For information regarding returns, please refer to our Return Policy. We offer a 15-day return period for most items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain products are non-returnable, including custom products and personalized items.
European Union customers have a 14-day cooling off period in accordance with EU regulations.
Questions About Shipping
If you have any questions about our shipping policy or would like to inquire about the status of your order, please contact our customer service team at DustyBuildingCo@Gmail.com.
Shipping rates and policies are subject to change without notice, in accordance with Section 4 of our Terms of Service.